Returns/ Exchanges Policy

We understand in life things happen that is why we allow for you to alter orders before they are shipped out. To alter an order you must email us immediately at Once an order has been shipped it is no longer in our hands and a changecannot be made.


An exchange can be made within seven (7) days. The hair or wig must not be unwrapped, uncombed, not brushed, no fingers ran through the hair, worn, lace must not have been cut, no products added, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.

                           ALL SALES ARE FINAL ON CUSTOM UNITS

You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Wigs By Loli will not be responsible for lost returns. Please do not return via UPS they charge very high brokerage fees to clear the parcel which we will not be responsible for.

If you have any questions or concerns please contact us via customer service at


We are pleased to offer returns on unopened hair extensions and pre-made wigs within seven (7) days of you receiving your order. Hair extensions/ pre-made wigs must not be opened, worn, lace cannot have been tampered with or altered in any way.

We are not responsible for any stylist trying to custom color or dye your virgin hair outside of our work, not everyone is a colorist or a specialist at coloring hair extensions that is why we provide custom coloring services.

Before refunding your order, you must contact us at A full refund excluding the original shipping cost will be issued to your original payment method after we received, inspected and confirmed that the return hair extension/ wig was not opened or altered. Refunds are normally returned back to your bank card within 24-48hrs.


Color Disclaimer

Since we only supply unprocessed virgin hair it comes in natural shades of 1 (Black), 1B (off black), 2 (dark brown), and 2B (dark brown with natural highlights/undertones). If you choose to color the hair, it takes and holds permermanent, semi-perimenanet, lifts and cellophane wonderfully. (Please seek professional assistant).



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